Deep Insights for Life Insurance
Clear Solutions for Advisers
Marketing Support
In addition to our product disclosure collateral available at ClearView | Product Disclosure Statements and Brochures, this page offers a range of marketing assets to support you, the adviser and your customers:
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Brochures and Videos: Address key questions your customers might have, ensuring the life insurance process is clear and straightforward.
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Health Articles: Provide clear information on common health issues and risks, helping clients understand the importance of life insurance and make informed decisions.
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White Label Articles: Available for advisers to rebrand as their own, making it easier to provide personalised advice.
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Exclusive Editions of Clear Insights: Offer fresh perspectives and actionable advice tailored for advisers.
Making a claim
with ClearView
Supporting your clients to understand their cover, their options and how to get started.
Life doesn’t follow a script. No one plans to make a life insurance claim. But when life throws a curveball, your clients deserve clarity, compassion and confidence in the steps ahead. As their adviser, you play an important role in helping them navigate the process.
ClearView offers a claims experience that’s structured, supportive and tailored to your clients’ needs.
ClearView offers different types of personal and business insurance covers. Each one is designed to provide support in specific circumstances. This overview can help you understand what your clients’ cover may include and what they might be eligible to claim.
If your client’s policy includes Income Protection Cover – you’ll be able to access our full range of wellbeing and recovery services. It is important to note that some terms are specifically defined in the policy document and must be met along with other claim criteria.
Supporting your client
We understand this may be a difficult time, and making a claim can feel overwhelming for clients. That’s why we suggest you remain involved throughout the process. You can help explain their cover, clarify what they may be eligible to claim, and guide them through each step. Whether the client starts their claim with you or comes directly to ClearView, you can continue to advise them, guide them through the paperwork, and provide the support to make it easier for your client.
Initial claims request
This is the first step to let us know a client intends to claim. You or your client can do this online, by phone email or mail.
Online: Complete this ClearView submit an initial claim request
Phone: 1300 730 832 Monday to Friday, 9am–5pm AEST
Email: clearviewlifeclaims@clearview.com.au
Mail: ClearView Life Claims, GPO Box 4232, Sydney NSW 2001
The online form is the preferred option for most clients because it provides a quick and straightforward way to share the required information so we can begin supporting you efficiently.
Once the request is received, a member of the Claims Team will be in contact to explain next steps and help lodge the claim.
Regulatory consideration:
All claims need to meet ClearView's regulatory and compliance obligations including Australian sanction laws. If the Department of Foreign Affairs and Trade (DFAT) has applied a sanction to a person making a claim, ClearView cannot provide assets - including claim benefits - to that claimant.
If you or your client have any questions or need support,
please call us on 1300 730 832 Monday to Friday, 9am–5pm AEST.
This document dated February 2026 is prepared by ClearView Life Assurance Limited (ABN 12 000 021 581, AFSL 227682) (ClearView). The information is general in nature, it does not take into account your objectives, financial situation or needs. Before determining whether to apply for or hold the product(s) you should read the Product Disclosure Statement and Policy Document (PDS) and consider the appropriateness of the product(s) to your circumstances. A copy of the PDS can be obtained by calling us on 132 979 or on our website at clearview.com.au/pds-and-brochures. Information about the Target Market Determination(s) for this product(s) is available at clearview.com.au/tmd. ClearView ClearChoice is issued by ClearView. ClearView ClearChoice Super is issued by HTFS Nominees Pty Limited ABN 78 000 880 553, AFSL 232500, RSE Licence L0003216 as trustee of HUB24 Super Fund, ABN 60 910 190 523, RSE R1074659. All benefits are paid in accordance with policy terms and conditions. Premiums, regardless of premium type, are not guaranteed and may be increased or decreased in the future. Please refer to the ‘Premiums and Other Costs’ section of the relevant PDS for more information. This information does not in any way constitute tax, legal or health advice. Before relying on this information, you should seek independent expert advice. Whilst ClearView have taken all care to ensure the information in this document is accurate and reliable, to the extent the law permits, we will not assume liability to any person for any error or omission in the document however caused. ClearView can vary or withdraw this document at any time. You should always check with ClearView to confirm that this document is up to date. This document is current as at the date of publication.